Run the built-in white-ink recirculation cycle weekly to keep pigment suspended in the lines.
Even with daily agitation, ink sitting in the lines between the cartridge and head settles. Weekly recirculation flushes fresh, agitated ink through the entire path.
Do not interrupt the cycle once started — partial recirculation can introduce air into the line.
Generic buyer/owner guidance — applies across DTG/DTF models. Not a manufacturer-authorized procedure. Always confirm against your equipment's service manual.
Ensure cartridges are freshly agitated.
Open the maintenance menu and select 'White Recirculation'.
Run the full cycle (typically 10–15 min).
After completion, run a nozzle check.
If any nozzles are missing, run one normal clean and re-check.
If this procedure didn't resolve the issue, file an escalation. It routes to Supervisor on duty · BuyersLab@hopedez.com with the supervisor + Buyers Lab on copy.