Full monthly deep clean of the capping station, wiper, and surrounding components, plus a maintenance-log audit.
Monthly is when small neglect compounds into hard failures. A supervised deep clean resets the system and the log audit catches patterns before they cost a printhead.
Never reuse a removed wiper blade. Always install a fresh one during deep clean.
Generic buyer/owner guidance — applies across DTG/DTF models. Not a manufacturer-authorized procedure. Always confirm against your equipment's service manual.
Schedule a 1-hour window with no production.
Perform full capping station removal and soak per spec.
Replace the wiper blade if worn or more than 3 months old.
Inspect and clean the waste-ink pad / bottle.
Run a powerful clean + nozzle check after reassembly.
Audit the month's maintenance log for missed days or recurring issues.
Order consumables (wipers, flush, wipes) if below par.
If this procedure didn't resolve the issue, file an escalation. It routes to Authorized service technician · BuyersLab@hopedez.com with the supervisor + Buyers Lab on copy.